Last updated: September 18, 2026
Delivery Times
Once your order has been placed, please allow 5–7 business days for delivery. Delivery times are estimates and commence from the date of shipping, not the date of order. Delivery times may vary depending on your location and are subject to factors beyond our control, such as courier delays or public holidays.
Order Processing
Orders are typically processed within 1–2 business days of being placed. You will receive a confirmation email once your order has been processed and dispatched.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout. All prices on our store are shown in New Zealand Dollars (NZD).
Order Tracking
Once your order has shipped, you will receive an email notification with tracking information so you can follow your delivery's progress.
International Orders
We are happy to ship to a number of international destinations. Please note that international orders may be subject to import duties and taxes, which are levied once the package reaches its destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.
Lost or Damaged Packages
ute systems is not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier or us directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
Contact Us
If you have any questions about our Shipping Policy, please contact us at utesystemsnz@gmail.com or 46 Woodley Road, Richmond, Tasman 7020, New Zealand.