Refund policy

Returns

We want you to love your purchase. If you change your mind, you may request a return within 30 days of delivery.

To be eligible for a return:

The item must be unused, uninstalled, and in its original packaging
You must provide proof of purchase (order number or receipt)

Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or you received the wrong item, please contact us within 14 days of delivery.

To help us resolve this quickly, please include:

Your order number
Clear photos or video of the issue
Photos of the packaging (if damaged)

If approved, we will offer a replacement or refund at no extra cost.

Refunds

Once your return is received and inspected, we'll notify you of the outcome.

If approved:

Your refund will be processed back to your original payment method
Refunds usually take 3–10 business days depending on your bank or payment provider

Non-Returnable Items

For hygiene, safety, and fitment reasons, we do not accept returns on:

Items that have been installed or fitted to a vehicle
Items returned with missing parts or hardware
Clearance or final sale items (if marked as final sale)

Before You Order — Check Compatibility

Our accessories are designed to fit specific vehicle makes, models, and year ranges (e.g. Ford Ranger PX2/PX3/PX4, Toyota Hilux N80/N90, Isuzu D-Max, BYD Shark). Please double-check your vehicle's exact model and year, along with colour and specifications, before ordering — incorrect fitment due to an incorrect vehicle selection is treated as a change of mind, not a fault.

Change of Mind / Incorrect Selection

If you ordered the wrong item, contact us as soon as possible — if it hasn't shipped yet, we may be able to update or cancel your order before dispatch.

Late or Missing Refunds

If you haven't received your refund after approval: