Shipping policy

Shipping Policy — Ute Systems

Order Processing

All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day. Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Times

Destination	Estimated Delivery Time (after processing)
New Zealand	7–10 business days
Australia	7–10 business days
Rest of world	15–30 business days

These are estimates, not guarantees. Delivery times can vary due to customs processing, local courier delays, public holidays, or high-demand periods (e.g. Black Friday, Christmas). Some items may ship from different warehouses and could arrive separately if you order multiple products in one order.

Order Tracking

Once your order ships, you'll receive a tracking number by email. Please allow up to 3 business days for tracking information to update after your order is marked as shipped, as this can take time to sync between our supplier and the carrier.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size. Any shipping promotions (e.g. free shipping thresholds) will be clearly displayed at checkout.

Customs, Duties & Taxes

For orders shipped within New Zealand, applicable GST is included at checkout in accordance with New Zealand law. For international orders outside New Zealand, your order may be subject to import duties, taxes, and customs fees imposed by your local government. These charges are the responsibility of the customer and are not included in your order total or shipping cost. We recommend checking with your local customs office if you're unsure what charges may apply.

Delayed or Missing Orders

If your order hasn't arrived within the estimated delivery window, please contact us at utesystemsnz@gmail.com with your order number and we'll investigate with our shipping partners. If a package is confirmed lost in transit, we will offer a replacement or refund in accordance with our Refund Policy.

Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us as soon as possible — we can only amend the address if the order has not yet shipped.